Terms & Condition to Use KABRIDGE Service
When you book a journey with Kabridge you agree to use the Kabridge website and mobile application(s) to book
and then pay the full cost of your journey to Kabridge. Your use of the Kabridge mobile application(s), and/or
website indicates that you agree to the Terms and Conditions below.
Kabridge is not a licensed private hire operator. Kabridge is acting as a Booking Agent.
- The quotes that are shown display the actual costs for the journey as booked. Any extras that occur during
the journey will be added to the cost of the original journey quote.
- On completion of a journey, you authorise Kabridge to bill you for the entire and actual cost of the completed
- For all journeys you agree to use the Kabridge mobile or web payment system. Kabridge will bill you the amount
agreed at booking plus any additional costs (including via, waiting time, parking etc.), unless you cancel
the booking in advance. All monies, except the commission paid to Kabridge by the supplier, will be paid
directly to the supplier who completed the journey.
- Bookings must be cancelled within the following times in order to avoid the cancellation charge (see cancellation
policy for charges for further terms and conditions) 15 minutes before required time of arrival (RTA)
for standard journeys (excluding Airport Pick Ups). 60 minutes before RTA for journeys picking up from
- If you book with a lead time that is less than the cancellation window but do not take the ride, Kabridge
reserves the right to charge you, and you agree to pay the cancellation charge (see cancellation policy
below for charges). All cancellation charges will be paid directly to the Supplier that was allocated
to your journey.
- The quality of the vehicles and drivers is the responsibility of the supplier who completes your journey.
- Kabridge reserves the right to replace the fleet selected by the customer for a booking with an alternative
fleet if the original fleets cannot fulfil the booking. The price for the customer will remain the same
in all cases.
Definitions and interpretation
- "We", "us", "our" and "Company" refers to Kabridge.
- "You" or "your" refers to the customer using/booking a journey through our mobile applications.
- "Supplier" refers to the licensed Private Hire Company that you select to carry out your journey.
- "Driver" refers to the licensed private hire/hackney carriage driver that the Supplier has selects
to carry out your journey.
- "Vehicle" refers the licensed vehicle used by the driver carrying out your journey.
- "Software" refers to the Mobile and Web applications owned by Kabridge and used by you to book your
- "Extras" refer to any additional charges that may be applied to the original journey after allocation
to the Supplier. This can include the following: waiting time, car parking, stops, via and journey
deviations from original booking, etc.
- "ASAP" refers to As Soon As Possible.
- "RTA" refers to ‘Requested Time of Arrival’ for advanced booked journeys and ‘Recommend Time of Arrival’
for ASAP bookings.
Limitations on Use of Software
All Software provided by the Company and used by you in order to make a booking remains at all times
the property of the Company and is considered Confidential Information. You warrant that no copyrighted
details of either the Mobile or Web applications will be passed on to Third Parties at any time.
By using our software you guarantee that you have authority to enter into this agreement and to use our
software in accordance with the terms and conditions of this agreement. You agree to be financially
responsible for all of your use of our software as well as for the use of your name and payment method
(e.g. corporate credit card, personal credit card, or other approved method) to pay for services
and products purchased using our Software or Site by members of your household, including minors
living with you, and if you have administrative roles with your employer for which you create bookings
for colleagues, such colleagues. You also warrant that all information supplied by you or members
of your company, Organization or household in using our Site or Software is true and accurate. You
agree to indemnify us for any breaches of the foregoing warranties.
Terms of Service
Our Software is to be used to get quotes and then make bookings and payments for Private Hire and Hackney
Carriage journeys. Once the booking is confirmed you will then be subject to the terms and conditions
of the individual supplier. Please contact the individual supplier for details. The telephone number
and email for supplier can be found on the journey booking confirmation supplied by Kabridge at the
time of booking.
Once you have received a booking confirmation from Kabridge:
For all journeys you agree to use the Kabridge mobile or web payment system. Kabridge will bill
the amount agreed to at the time of the original booking plus any additional costs (via waiting time,
parking etc.), unless you cancel the booking in advance. All monies will be paid directly to the
Supplier that completed the journey.
In the unlikely event the supplier you selected is unable to complete the booked journey, Kabridge
will endeavour to find an alternative supplier to complete this journey. We will inform you of the
change of supplier using the contact information you have provided us with. You will only be liable
to pay the amount you were originally quoted plus any extras that may have occurred during the journey.
From time to time Kabridge may offer customers promotional or customer service vouchers which can be
used as credit against the cost of journeys. These will typically be valid for a set time (e.g. two
weeks) and specific limits will be communicated as part of voucher distribution where possible. For
the avoidance of doubt, Kabridge reserves the right to end the validity of any vouchers without prior
notice, although such notice (period of validity and other terms) will always be given where possible.
To use vouchers against journeys of greater value than the voucher balance a customer will be required
to add additional funds to their journey using Kabridge payment gateway to cover the difference.
Kabridge may offer promotional schemes including "Refer a Friend" ("Get Free cabs") feature from
time to time. By downloading the app and using any "Refer a Friend" feature you are granting Kabridge
permission to notify the contacts you select solely for the purpose of providing them with your unique
Kabridge referral code. Kabridge will credit your Kabridge account for every contact who signs up
with your unique code and books a journey with their Kabridge account. All vouchers earned by you
as sponsor are valid for 12 weeks from issue. Any £5 or £10 vouchers cannot be redeemed on journeys
less than £10.01. Vouchers cannot be converted to cash. As usual, if the total Kabridge credit available
is less than the cost of the journey, then you will need to use a debit or credit card to top up
your Kabridge account to cover the difference. Kabridge reserves the right to withdraw any "Refer
a Friend" offer and/or cancel any earned vouchers at any time and without notice. Specifically, where
self-referral or codes being distributed to public websites is detected, Kabridge reserves the right
to cancel any vouchers, prevent an account being used for referral or block any account without reason
Extras are any additional charges that may occur once the journey has been booked. These may include
- Waiting time – Time incurred after the vehicle arrives, after the RTA.
- Journey Waiting Time – Any additional time incurred during the journey as directed by you (e.g.
driver kept waiting at additional pick-ups).
- Parking – Any car parking fees that may occur at the pick up or additional pick-ups.
- Extra Mileage – If destination of journey changes and extra miles occur.
- Via – If any additional pick-ups/destinations/stops are added to the journey.
Any extras that have occurred on a booking will need to be paid in cash directly to the driver.
Should any extras be incurred on a journey an email confirmation and receipt will be sent to your
registered email address giving details of all extras incurred on that journey.
Child seats booked via the platform will be booster seats for children of 3 and over. At least 3 hours'
notice must be given for journeys where a child seat is required. The law states that children are
allowed to travel in a private hire vehicle without a child seat. Any child seat that is used must
be fitted by the parent/guardian of the child and not by the driver of the vehicle. Therefore the
parent/guardian of the child is fully responsible for the safety of the child when using the child
If you are having trouble locating your driver, please call the Support directly. Contact details for
the individual supplier will be located on the journey details. Simply quote the Kabridge booking
reference number for the individual journey or provide the journey time and your name.
If you need to cancel a service, you can do this online, through your mobile device or by calling
the supplier directly. Cancellations will be subject to any applicable cancellation fees If you are
having technical trouble with the Kabridge software, our technical support is available to assist
you during its standard technical support hours by email at firstname.lastname@example.org
Price Displayed for Booking Comparisons
The quote displayed to you when you make your booking is the journey price excluding any extras. All
quotes are based on the specific pricing systems of the individual supplier. For all journeys where
the pickup is an airport, the quoted price includes waiting time and car parking charges defined
by the supplier from the flight actual landing time. You agree to pay any additional parking and
waiting time. Given the fast-moving nature of the Cab industry, it is sometimes not possible to keep
the quote active and available for more than 30 seconds and hence Kabridge is not in a position to
hold the quotes for any substantial period of time.