You can book your journey using either our website (www.kabridge.com) or by using the phone applications available on iOS App Store and the Android Play Store.
Follow these steps in order to book your Journey.
You can set the date and time to book for later while on the booking screen.
Kabridge will let you make a booking up to 6 months in advance.
If you have registered an account with Kabridge, you can cancel or amend your booking at any time through the application or website. If you don’t have an account, you will need to contact our support team at firstname.lastname@example.org
No, you can use Kabridge without ever having to make an account. Making an account will however let you make repeat bookings easier, and make payments faster. You may also be eligible for promotional offers.
Try to resend a code to your provided number or you can change it to new number. However, you can also write us an email at email@example.com in case of difficulty.
Kabridge works by comparing the fares of available local minicab prices from a range of partners across London, ensuring that you get the best prices for your journeys.
Kabridge does not store your payment details and instead use a world renowned payment portal called Braintree, who manages the transaction for us. Braintree is used by companies like Dropbox and AirBnB, and their system is amazingly robust.
There are two ways to get in contact with us.
At Kabridge, we work only with offices who have obtained their Private Carriage Office Certificate (PCO) from TFL. That means that both the cab office, and their drivers, has been approved to operate in the London area by TFL. If there are any problems, we have the full record of your journey, and we will always be ready to assist you.
TFL requires that minicabs accept assistance dogs, however to avoid surprising our drivers, it would be very much appreciated if you would leave a note when making the booking. For other dogs, please leave a note, however we are unable to guarantee that our partners will take dogs, and you will be notified as soon as they are able.
Most of our partners are able to accommodate small children, either with a booster seat or a child seat. Simply leave a driver note stating that you will require one when making a booking.
Cancellations may incur an additional fee if not done in an appropriate time frame. For more information, please visit our Terms and Conditions Page at https://www.kabridge.com/terms-condition.html
Your refund will be processed within 7 working days after making the request.
We send a summary of your journey through Kabridge within 24 hours of completing your journey. You can also ask for a receipt from the driver, who should be able to provide one immediately.
You can make a complaint by emailing us. All complaints are investigated immediately by us, before we pass it further on to our partners. You will receive a response to every complaint made and kept up to date as we investigate.