KABRIDGE Policy for Cancellation of Journey and Refund Policy

• Cancellation Fees
  Cancellations can be made either via our software or by calling the chosen fleet directly.
  
  Cancellation charges will be applied as follows if the car is cancelled within the following times and if the car has already been allocated by the selected fleet (N.B. the customer will be notified immediately at this time):
  
  

  • £5.00 – For all advanced booked journeys (excluding journeys where the pick-up is from an airport) where the booking is cancelled within 15 minutes of the required time of arrival. If an advanced booking is cancelled less than 15 minutes before pick up and a car has not yet been allocated, no cancellation charge will be made.
  • £5.00 – For all ASAP bookings (excluding journeys where the pick-up is from an airport). Where an ASAP booking is made and a car has not yet been allocated, no cancellation charge will be made.
  • £20.00 – For all advanced booked journeys where the pick-up is from an airport and the booking is cancelled less the 60 minutes before the required time of arrival.
  • £20.00 – For all ASAP bookings where the pick-up is from an airport.

  
  
  If you make any other arrangements for your journey without informing the selected fleet either via the software or directly over the phone, Kabridge reserves the right to automatically charge you a cancellation fee.
• Payment of Cancellation Fees
  If a booking is made using a credit or debit card and then cancelled, leading to a cancellation fee as defined above, Kabridge will charge your credit card or your account the cancellation fee. If this fee creates a negative balance on your account you will not be able to make any further bookings through Kabridge until the negative balance has been settled.
• Refund Policy
  In the event of any situations arising that lead to a request for a customer refund, Kabridge will address these issues and liaise with the relevant supplier in order to determine the customer’s entitlement and then update the customers by email and or phone. Kabridge can be contacted at enquiry@kabridge.com for any refund related issues.
• Rating of Journeys
  Any journey rating or comments that are deemed to be malicious or fictitious by Kabridge may be deleted and the customer may have their account suspended.
• Electronic Communications
  All communications with Kabridge will be done electronically whenever you use the mobile applications or send emails to us. You agree to receive communications from Kabridge via email or notification within our mobile applications. All communications from Kabridge will be regarding your journeys or promotions that relate to our service.
• Username and password
  You are responsible for any bookings made using your account. KABRIDGE WILL NOT BE LIABLE FOR ANY COSTS INCURRED ON YOUR ACCOUNT.
• Username and password
  You are responsible for any bookings made using your account. KABRIDGE WILL NOT BE LIABLE FOR ANY COSTS INCURRED ON YOUR ACCOUNT.

Liability Disclaimer

• Force Measure
  Where a Force Measure Event gives rise to a failure or delay in Kabridge or any individual supplier performance, any obligations will be suspended for the duration of the Force Measure Event.
• Indemnification
  You hereby agree and undertake fully and effectively to indemnify and keep indemnified Kabridge from and against all damages, losses, claims, demands, expenses (including legal and professional expenses), costs and liabilities caused by the supplier undertaking your journey.
• General
  If any part of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the rest of the terms and conditions will continue in effect. If any unlawful and/or unenforceable part of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the terms and conditions will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant part of the terms and conditions will be deemed to be deleted).
  
  Nothing in the terms and conditions will constitute a partnership, agency relationship or contract of employment between the parties.
  
  The Agreement will be governed by and construed in accordance with the laws of England and Wales; and the courts of England will have [non-]exclusive jurisdiction to adjudicate any dispute arising under or in connection with the Agreement.
• Contact Details
  For Legal and Administrative Purposes (not for customer enquiries), Kabridge is part of Vital Soft address is 412 Greenford road, Greenford, London, UB6 9AH.